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Sales and Account Management

How is client service different at American Health Holding?

What is the value of American Health's scale?

Chanelle Bergren • Account Executive

Chanelle BergrenChanelle has a combined 15 years of experience in health care operations, plan administration and contract management. Throughout her career, Chanelle has developed core competences in compliance, program development and management, implementation, data analysis and reporting. Her most recent position was as Acting Deputy Director of Benefits for the State of Arizona. Chanelle’s experience managing a large self-funded benefit program is an asset to her clients. As Account Executive, Chanelle’s primary responsibility is to ensure the voice of the customer is communicated throughout American Health operations. Understanding the customer is a key component of Chanelle’s role and allows American Health to develop strong partnership with customers resulting satisfaction levels that exceed expectations.

Telephone 614-933-6606 • E-mail • vCard


Kathy Diaz • Account Executive

Kathy DiazKathy has a combined 30 years of experience in the third party administrator (TPA) and medical management industries, all on the client services side of the business. Throughout her career, Kathy has excelled in customer-focused roles, including Marketing Manager, Client Services Manager and Account Executive. Her many years of experience in the TPA industry have proved invaluable in servicing American Health’s medical management customers. This experience, paired with her issue resolution skills and ability to listen and understand the clients’ needs and perspective, have enabled her to consistently build enduring relationships. As Account Executive, Kathy's primary responsibility is to ensure the voice of the customer is communicated throughout American Health operations. Understanding the customer is a key component of Kathy’s role and allows American Health's partnership with customers to result in satisfaction levels that exceed expectations.

Telephone 614-933-7573 • E-mail • vCard


Richard Hodsdon • Vice President, Sales

Richard HodsdonRichard has more than 25 years of health care industry experience and prior to joining American Health was Vice President of Sales and Marketing at HHS, Health Options in Grand Rapids, MI. In addition to his extensive background in health care, he has experience in the areas of program development, strategic planning, corporate metrics and senior leadership. As Vice President, Sales for American Health, Richard applies his expertise in the areas of disease management, predictive modeling and behavioral health to provide customized, integrated health care solutions for his clients in the Midwest and Southeastern regions of the United States.

Telephone 616-328-9415 • E-mail  • vCard


Rita Maahs • Account Executive

Rita MaahsRita has more than 15 years of experience in consulting, business intelligence, finance, sales and operations. She has a strong background of leadership, data analysis and reporting, and strategic initiatives. Her most recent position was as Operations Manager at consulting firm North Highland, where she was responsible for supporting operations of offices in the northeast region. Rita’s varied industry experiences are an asset to her clients, for whom she assists in maximizing cost savings while ensuring quality services for their members.

 Telephone 614-933-5776 • E-mail • vCard


Stephanie Mills • Vice President, Sales

Stephanie MillsStephanie has extensive experience in the medical management and third party administrator industries, focusing on implementing new clients and enhancing services for existing clients. Throughout her career, she has excelled in customer-focused roles, including most recently as Account Manager for CareGuide, where she managed several key clients representing a multi-million dollar annual revenue stream.

Telephone 513-767-8511 • E-mail  • vCard


 Wendy Olson • Account Executive

Wendy OlsonWendy brings a wealth of knowledge and experience from 16 years in the staffing business and more than 6 years in the health care industry, most recently as Vice President at HealthEZ/America’s PPO. Prior to her leadership role in benefit administration, Wendy worked as the Senior National Contract Manager for Ancillary Care Management. Wendy specializes in creating custom solutions and innovations for clients. Her passion involves working with clients to create the most personal solutions while saving money in health care. As Account Executive, Wendy's primary responsibility is to ensure the voice of the customer is communicated throughout American Health operations. Her role includes issue resolution and understanding the client so that American Health's partnership with customers results in satisfaction levels that exceed expectations.

Telephone 614-933-7610 • E-mail • vCard


Carrie Pope • Vice President, Sales

Carrie PopeCarrie has over 20 years of health care industry experience and possesses a wealth of knowledge about self-funded health plan management. Carrie’s career began in 1994 with Humana in Green Bay, WI in claim operations. In 1996 she relocated to Minneapolis and began working for UnitedHealthcare Administrators, Inc., the third party administrator (TPA) that later became UMR, where she spent 12 years in Operations, Account Management and Product Management.  In addition, Carrie was on the senior management team that formed Avidyn Health, a medical management entity, where she served as Vice President, Account Management and Vice President, Sales. Carrie joined American Health in 2008 as Vice President, Sales and enjoys working with clients to customize programs to meet their individual needs.

Telephone 612-599-3866 • E-mail • vCard

Julie Wilson, RN • Account Executive

Julie WilsonJulie Wilson brings a strong background in clinical informatics and client relations to American Health. In her previous role as Operations Manager at APS Healthcare, Julie oversaw the daily operations of the company’s Nevada service center and served as an Account Manager. She received a bachelor’s degree in Nursing from Pennsylvania State University and has 15 years of clinical experience. She also has a master’s degree in Health Care Informatics from the University of Colorado. As Account Executive, Julie provides account management and support to clients ensuring that the voice of the customer is communicated throughout American Health operations.

Telephone 702-236-7213 • E-mail • vCard


  • I have never been disappointed with American Health's level of customer service. I can't think of a single occasion where we've asked for something and not received it. We are also very appreciative of American Health's Utilization Management reports. They're very informative, concise, comprehensive and user friendly to both the administrators and the clinicians on staff.
    Libby Watkins
    Director of Health Benefits Management

    American National Insurance Co. Galveston, TX
  • There is an account management service philosophy that AHH has as an organization. Every touch point is a good experience. Good listening, good follow-through and flexibility without compromising the integrity of the AHH program.
    Ann Lervold, MA
    Quality & Health Promotion Services Manager

    First Choice Health Seattle, WA
  • We have been using American Health Holding for many years. From the relationship with our account executive to the quality of service provided, American Health is a knowledgeable and reliable partner.
    Thomas R. Daniel

    New Orleans Employers - International Longshoremen's Association New Orleans, LA
  • There are specific companies where you have one or two people that you can contact, and those people come and go. Our companies have been working together since the 90s. There's a huge comfort factor in being able to contact my American Health account executive who I've worked with for years and years. I know I'm going to get a response, and it's going to be timely. If it's something that is being worked on, then American Health keeps me updated. And if there is any way, shape or form that what I'm asking for can happen, it's done. And if it's not, then I still know I'm going to get an answer, even if I don't like that answer. That's unique nowadays. Everyone wants to pass the buck. That is worth gold. If I can have someone that's honest with me, that's huge.
    Marc Paulson

    Benefit Plan Administrators, Eau Claire Eau Claire, WI
  • American Health has provided a great resource with their ability to assist with RFP and sales opportunities. They are always willing to customize materials and programs to best fit our clients' and prospects' needs.
    Bill Bixler
    Sr. Account Executive

    The Loomis Company Wyomissing, PA